FREQUENTLY ASKED QUESTIONS
Everything you need to know.
FREQUENTLY ASKED QUESTIONS
Shipping
Do you offer free shipping?
Yes. Vayalyn offers free shipping worldwide on all orders.
How long does shipping take?
Processing and delivery times vary by destination. Tracking details are emailed once your order ships.
Which countries do you ship to?
We ship to many destinations worldwide. Available destinations are shown during checkout.
Will I receive a tracking number?
Yes. Once your order ships, you will receive an email with your tracking information.
Orders
Can I change my shipping address after placing an order?
Contact us as soon as possible. We can only change an address before the order enters fulfillment.
Can I cancel or change my order?
Please contact us promptly. Once an order is in fulfillment, changes may no longer be possible.
Products
How should I care for my jewelry?
Store pieces dry and separately, avoid harsh chemicals, and gently wipe after wear to help preserve their finish.
Returns & Refunds
What is your return policy?
We offer a 30-day return window for eligible items. Please review our Return Policy for full conditions.
Payments
Is checkout secure?
Yes. Payments are processed through secure checkout providers supported by Shopify.